Frequently Asked Questions

What is psychotherapy?

In psychotherapy or ‘talk therapy’, a therapist will work with you to:

  • Build insight about your challenges
  • Develop ways to address those challenges
  • Better manage troubling symptoms


Therapy can help you function optimally, enhance your well-being, and support you in your healing journey. There are different methods and approaches of therapy. For example, some types of therapy help you modify how you think and behave, while other types of therapy help you better understand underlying issues by building deeper insight. You can choose from one-on-one therapy (with just you and an AtEase expert) or family or couples therapy, in which you and family members or your partner will work with an expert.

What about privacy and confidentiality?

Privacy and confidentiality are essential in counseling. Everything you share with the expert remains confidential. Yet, there could be some exceptions to confidentiality including the possibility of danger to yourself or others, child/ elder abuse, etc. You can discuss this in detail with our experts during sessions to address all your concerns.

What will therapy provide for me?

Counseling and psychotherapy give you the opportunity to talk with a trained professional, who can offer support, insights and guidance on how to better tackle challenges you are facing. It gives you a safe and non-judgemental space and encourages you to explore and understand your challenges better.

While counseling is not magic or an instant cure, it can help you get clarity, set realistic goals and help you become the version of yourself you want to be. The aim is that in time, this will increase your awareness of yourself, your situation, and the choices that are open to you. It will also provide structure and support for you in taxing and difficult times. The counselor will not give you any advice or make you talk about anything you do not want to talk about. 

How do I know when it is time to see a mental health professional?

It is time to seek support from a mental health professional if:

  • You have felt consistently sad or worried for longer than 2 weeks
  • Negative thoughts and feelings are starting to affect your ability to function in daily life
  • You are showing signs of depression, such as losing interest, or feeling hopeless or unable to cope
  • You feel anxious or worried most or all of the time
  • You start having panic attacks or develop obsessions or compulsive behaviours
  • You want a safe space that is unbiased, to comfortably share your thoughts


Having said this, there is no right time to seek professional help. AtEase experts can offer practical assistance, support, compassion, different perspectives, new strategies, and equip you with coping skills so that you can make the changes you want in your life.

Isn’t therapy the same as talking to friends?

Talking with a therapist offers an unbiased, non-judgemental and safe space that friends or family cannot provide. They also have years of formal training and they use evidence-based interventions to support you. They empower you to make an informed choice rather than offering you advice. The severity of a problem discussed in counseling is relative - counseling is valid whether a concern appears minimal or feels overwhelming. People who engage in counseling often find the process helpful to understand themselves better.

How many sessions does one require?

On the basis of the concerns shared by the client, the counseling/ therapy sessions are planned, and accordingly the client may get a rough idea of the tentative number of sessions. However, there are times when the client might want to work on some other challenges which can continue the sessions further. Remember, it’s the journey and not the destination that enriches our lives.

What to expect from my first session?

The first session is an opportunity to meet with an AtEase expert of your choice and understand the nature of therapy while creating a plan of action. Usually, we discuss what has brought you to see us at this time and work together about a way forward, including the frequency of sessions.

How frequently do I need to see my therapist?

This depends on the challenge you would like to address in therapy. Some people see their therapists weekly, while others see theirs fortnightly or even monthly. You can discuss the frequency suitable for you with your therapist.

How long does a therapy session last?

A therapy session is usually 45 minutes long. 

What are your working days?

Each AtEase expert works on different days and at different times. You can know more about each expert and their available slots here

How can I book an appointment with a therapist?

You can book an appointment by selecting an expert of your choice. Click to book a session. You may also contact us directly and we will guide you through the process.

Can I cancel my session?

In order to help as many individuals, couples and families as possible we ask you to adhere to these cancellation policies. We appreciate your understanding in this matter.

If you are unable to keep your scheduled appointment time, please provide us with as much notice as possible. Our AtEase experts do not double book appointments, so the appointment you have made is exclusively for you. If you don’t attend the session you have booked without notifying us at least 24 hours in advance, the full fee will be charged and there will be no refund.
We need at least 24 hours' notice to attempt to fill the appointment time should you cancel or reschedule. So, we request you to consider this when changing or canceling a scheduled appointment.

Who can avail of services provided by AtEase?

If you identify as a woman (cis-woman and transwoman) or non-binary individual facing mental health challenges, this platform is for you.

What is the complete process of booking a session?

  • Choose an AtEase expert of your choice
  • Book an appointment
  • Complete payment
  • Fill the intake form
  • Attend therapy session